Continuum Aftercare

Legal

Terms of Service

Between Continuum Aftercare (“we”, “us”) and the funeral home that opens an account (“you”, “the Home”). Effective October 25, 2026.

1. What this is, and what it is not

We provide software that a funeral home uses to collect photographs, obituary details, and arrangement information from a bereaved family, to hold one conversation with them, and to send grief check-ins afterward in the home’s name.

We are not a funeral provider. We do not handle remains. We do not arrange, direct, or advise on a funeral. We do not sell funeral goods or services to consumers. We are a software vendor and nothing in this service, or in anything we publish, should be read as holding ourselves out otherwise.

Four things this service deliberately does not contain, because each is your regulated responsibility and not ours:

  • It is not a case-management system. The one you already own stays. This service holds the collaboration with the family, which is the part that system never did.
  • No price list, no invoice, and no contract. The FTC Funeral Rule governs how you disclose prices — the General Price List, the Casket Price List, itemization, and the prohibition on package-only pricing. Those obligations are yours, the disclosures are yours to make, and we hold no record of any transaction. No price of yours appears anywhere a family or the public can see; that boundary is enforced by a test that fails the build if it is ever crossed.
  • No pre-need prepayment. Taking money for a funeral that has not happened is a licensed activity, regulated separately in every state — in Colorado requiring a Division of Insurance license, bonding or net worth, and funds in trust. We do not build it, take it, hold it, or facilitate it. You may record that a plan exists; money never enters this service.
  • No venue booking. You may offer a family a choice of service times and the family may pick one, which sets the date. An offer is not a booking. This service does not know whether the church or the cemetery is free, and only times you have already confirmed by telephone belong in the list.

2. We take no money from families

No processing, no funds held, no card details, and no percentage of what you sell. A family that owes you money is linked out to your own payment page.

The only money in this arrangement is what you pay us.

3. Your account

You need one account per person who uses the service. Sharing a sign-in defeats the record of who did what, which is the thing that answers a question later.

You are responsible for your staff’s use of the service, for keeping their passwords to themselves, and for removing someone who leaves. Deactivating a member of staff is immediate and is something you do yourself.

We ask you to confirm the email address you register with, so that the address we send account mail to — including password resets — is one your home actually reads.

4. What you are responsible for

  • That you may collect what you collect. You are the controller of your families’ data. Whether you have the right to gather it, and to say who may authorize what, is your call under the law that applies to you — in Colorado, a statutory order of priority rather than whoever answered the phone.
  • Retention. Nothing here is deleted on a timer, ever. Deciding how long to keep a case, and erasing it when that time comes, is yours.
  • What you send. The aftercare check-ins go out over your name and say what you wrote.
  • Getting the licensure right. The service can record your Colorado registration, your appointed designee, and each practitioner’s standing and expiry, and will show you plainly where a deadline falls. It is a notepad, not a compliance guarantee. We do not file anything and we do not register anybody.
  • The death certificate. We help you arrive at the state’s electronic system with the fields already answered. We do not integrate with it and we file nothing. Filing within the statutory window is yours.

5. What we are responsible for

  • Running the service with the care and the measures set out in the Data Processing Agreement, which is part of these terms and available on request.
  • Not touching your families’ data beyond what you have asked us to do with it.
  • Telling you within 72 hours if something goes wrong with it.
  • Keeping your export working, including after you cancel.

5.1 No uptime commitment, and why we are saying so

We do not offer a service level agreement or an uptime credit. We would rather say that than print a number we cannot yet stand behind: there is presently one application instance and one database.

We will tell you before a planned interruption and will work to restore an unplanned one promptly. If that is not enough for your home, say so before you sign rather than after.

6. Money

The plans. One price per location, and a little per funeral:

  • $169 a location a month — plus $7 for each funeral served.
  • $1,690 a location a year — the annual plan: twelve months for the price of ten, plus $7 a funeral on the same terms.

A home with ten funerals a month pays $239 that month. Aftercare and email to families are included, and so are texts wherever texting is set up. There is no activation fee.

Memory books are not included in any plan. A printed memory book — the year’s photographs and words, bound in hardcover and delivered around the first anniversary — is an optional extra: $85 per book, billed to your home when the book is sent. A family is never shown the figure and never charged.

The one-month card is included in every plan. A letter from your home, signed with your staff’s first names, printed and posted by us to the family about a month after the service. It costs your home nothing, and you can turn it off in Settings.

We do the sending. Once your home turns the card or the book on, we find each family’s address, print, post and ship in your home’s name, and handle anything the post brings back; nothing is asked of you for each family. You may set either aside for a family it isn’t right for, from their case, before it goes.

Billing runs through Stripe; prices, cards, invoices, tax, and receipts live there, because a second source of truth for money is always the wrong one.

The trial runs 30 days from the day you register, with no card needed to start. We will tell you a week before it ends, the day before, and on the day. Funerals you handle during the trial are counted, so you can see them, and then waived.

What a lapsed subscription stops is one thing: opening a new case. Everything else keeps working, deliberately and without exception.

  • A family part-way through uploading photographs of their mother does not lose access because you changed billing plans.
  • A director is not locked out of Thursday’s funeral because a card expired. An expired card is an administrative problem; Stripe chases the payment, and a home whose payment is overdue can still open cases while it does.
  • Aftercare check-ins a family has already consented to still go out — including after you cancel. Somebody promised them, in your name.
  • Export keeps working. Always.

Only cancellation stops new cases. We may suspend an account for non-payment after written notice, and suspension has the same narrow effect: no new cases, nothing else.

Refunds. If you cancel mid-term we do not refund the remainder unless we have materially failed to provide the service, in which case we will refund pro rata. If we raise the price we will give you 60 days’ notice and you may cancel before it takes effect.

7. Your data is yours

You own everything you and your families put into this service. We claim no license to it beyond what running the service requires, and none at all to use it for anything else — the Data Processing Agreement says so as prohibitions.

Any case exports as a folder that opens without this software, and that keeps working after you cancel. We will not hold your data to get a bill paid.

On termination your data remains yours, and your exports keep working.

8. What we own

The software. You get a non-exclusive, non-transferable right to use it while your account is open. You may not resell it, sublicense it, copy it, or use it to build a competing service.

Your name and logo stay yours; we use them in the service to make the family experience look like it came from your home, which is the point. We will not use your name as a customer reference publicly without asking you first.

9. Things we ask you not to do

Do not use the service to hold data about living people beyond what an arrangement needs. Do not use it as a general document store, a wills vault, or a place for medical directives — it is deliberately not built for any of them, and your insurer’s question about what your vendor’s software stores should have a boring answer.

Do not attempt to reach another funeral home’s data, probe the service for vulnerabilities without asking us first, or use it to send anything unlawful.

If you find a security problem, tell us at help@continuumaftercare.com and we will thank you.

10. Liability

What we do not limit. Nothing here limits our liability for fraud, willful misconduct, gross negligence, or anything else Colorado law does not permit to be limited. Our obligations under the Data Processing Agreement — what we will not do with your families’ data, who at our company can see it, and how it is secured — are not subject to the cap below.

What we do limit. Otherwise, and to the extent the law allows, our total liability is capped at what you paid us in the 12 months before the claim. Neither of us is liable to the other for indirect or consequential loss, or for lost profits.

The service is provided as it is. We disclaim implied warranties of merchantability and fitness for a particular purpose, to the extent permitted.

What that does not excuse. It is not a license to lose your data, and it does not reduce the Data Processing Agreement’s obligations to a best effort.

11. Changes to these terms

We may change them with 30 days’ written notice to the address on your account. If a change is materially adverse to you, you may terminate within those 30 days and receive a pro rata refund of anything prepaid.

We will not change Section 7 — that your data is yours and that export keeps working — to your detriment. If we ever want to, treat it as a sign to leave.

12. Ending it

You may cancel at any time, from the service or in writing. It takes effect at the end of the current billing period.

We may terminate for a material breach you have not cured within 30 days of written notice, or immediately for the things in Section 9 that put another home’s data at risk. We will not terminate an account mid-arrangement without giving you a reasonable opportunity to export, except where continuing would itself be unlawful.

Sections 7, 8, and 10, and the data-handling promises in the Data Processing Agreement, survive.

13. The rest

Governing law is Colorado’s, and the courts there have exclusive jurisdiction.

Notices go to help@continuumaftercare.com and to the email address on your account. Email counts. Our postal address is 3024 S. Cathay Circle, Aurora, CO 80013.

Assignment. Neither of us may assign these terms without the other’s consent, except to a successor in a merger or a sale of substantially all assets — and if we are the ones acquired, the Data Processing Agreement binds whoever acquires us. Your families’ data is not an asset that changes character on a change of ownership.

Entire agreement. These terms, your Order, and the Data Processing Agreement are the whole of it. Where they conflict: your Order first, then the Data Processing Agreement on data handling, then these terms.

Severability. If a clause is unenforceable, the rest stands.

SMS terms

The texting program is operated by Continuum Aftercare LLC. Messages are case updates and grief aftercare sent on behalf of the family’s funeral home. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help. Agreeing to texts is not a condition of buying anything.